Chief Quality Officer
The Chief Quality Officer will provide leadership, direction, and oversight to clinical quality, quality performance improvement and patient safety programs of this nationally ranked, large academic healthcare system. This executive must have experience and knowledge in evidence based medicine, quality improvement methodology.
Formulate policies, procedures and provide the overall direction of Quality Strategy. Plan, direct, or coordinate Quality at the highest level of management with the help of subordinate executives and staff managers.
Graduate from healthcare related program. Bachelor’s degree preferred. Five years progressive experience in healthcare leadership or management positions required. Previous healthcare leadership or management positions required. Previous experience in quality management and recent acute care experience required. This position will be a member of the senior administration team, reporting directly to the CEO. Come join our management team and outstanding staff in our safe, friendly community.
Candidates must demonstrate a track record of creating a “culture of quality” in their current organization as well as success in engaging and partnering with clinicians. This position requires board certification in the appropriate specialty and ten years Quality experience. Previous medical leadership experience in quality is preferred; candidates with an MPH, MBA or equivalent post-graduate degree are preferred.
Tasks
- promoting quality achievement and performance improvement throughout the organization;
- setting QA compliance objectives and ensuring that targets are achieved;
- maintaining awareness of the business context and company profitability, including budgetary control issues;
- assessing suppliers' and own company's product specifications and customer requirements;
- working with purchasing staff to establish quality requirements from external suppliers;
- ensuring compliance with national and international standards and legislation;
- considering the application of environmental and health/safety standards;
- agreeing standards and establishing clearly defined quality methods for staff to apply;
- defining quality procedures in conjunction with operating staff;
- setting up and maintaining controls and documentation;
- identifying relevant quality-related training needs;
- collating and analyzing performance data and charts against defined parameters;
- ensuring tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary;
- supervising technical staff in carrying out tests and checks;
- writing technical and management system reports;
- bringing together staff of different disciplines and driving the group to plan, formulate and agree comprehensive quality procedures;
- persuading reluctant staff to change their way of working to incorporate quality methods;
- liaising with customers' auditors and ensuring the execution of corrective action and compliance with customers' specifications;
- establishing standards of service for customers or clients;
- preparing clear explanatory documents such as customers' charters;
- monitoring performance through gathering relevant data and producing statistical reports.
Knowledge
| Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. | |
| English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |
| Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. | |
| Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. | |
| Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. | |
Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Skills
Management of Personnel Resources — motivates, developing, directing people as they work, and identifying the best people for the job.
Time Management — Managing own time and the time of others.
Troubleshooting — determining causes of operating / process / service errors and deciding what to do about it.
Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Speaking — talking to others to convey information effectively.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Coordination — adjusts actions in relation to others actions.
Critical Thinking — using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Negotiation — brings others together and trying to reconcile differences.
Monitoring — Monitoring/Assessin g performance of you, other individuals, or organizations to make improvements or take corrective action.
Complex Problem Solving — identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Work Activities
| Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. |
| Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. |
| Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them. |
| Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members. |
| Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
| Selling or Influencing Others — Convincing others to buy merchandise/ goods or to otherwise change their minds or actions. |
| Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. |
Work Styles
| Integrity — Job requires being honest and ethical. |
| Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. |
| Initiative — Job requires a willingness to take on responsibilities and challenges. |
| Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. |
| Achievement/ Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. |
| Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
| Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
| Persistence — Job requires persistence in the face of obstacles. |
| Adaptability/ Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
| Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
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