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18 January 2009

Help Desk Assistant

Job Description:

The Help Desk Assistants are the first point of contact for staff seeking technical assistance for computer technology issues. They serve as members of the IT Services Team by providing technical support over the phone and in person, and maintaining the smooth operation of the computer facilities. Help Desk Assistants are under the supervision of the Help Desk Manager.

Specific duties include but are not limited to the following:

  1. Primary responsibility is user support. Be present and visible in the Help Desk and available to users requiring technical assistance.
  2. Respond to questions from callers and walk-ins; remotely assist staff with technology problems in offices, and branches.
  3. Learn fundamental operations of commonly used software, hardware, and other equipment.
  4. Accept general responsibility for the computer technology and ensure that it is ready for use: stock paper and toner in printers, restart frozen computers, etc.
  5. Enforce all Computer policies.
  6. Attend all Help Desk training sessions.
  7. Become familiar with available help resources; stay updated on computer technology changes or problems.
  8. Other duties as assigned by the Help Desk Manager.

General Requirements:

  1. Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
  2. Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
  3. Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
  4. Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
  5. Creativitiy. Ability to think around problems and come up with creative solutions is helpful.
  6. Ability to work responsibly with or without direct supervision.
  7. Working knowledge of common operating systems and software applications.

Term of Employment:

  • One year appointment, renewable upon favorable review.

Application Instructions:

Application Deadline: Open until filled

NOTES: We are looking for people to fill the 9 AM-6:30 PM shifts Males only
International IT company, based in Canada, is starting a new branch in
Cairo, Egypt and is looking for highly experienced "PHP developer".

REQUIREMENTS
- Extensive knowledge of PHP and related technologies.
- Microsoft SQL Server 2000/2005, general relational design and
database development skills.
- MySQL database development skills.
- Proficiency with AJAX is a PLUS.
- Proficiency with UML is a strong PLUS.
- Team player with excellent communication skills.
- Excellent English language skills is a MUST.
- BSc in Computer Engineering or Computer Science is a MUST.

BENEFITS
- Working on challenging software development projects.
- Promotions on a regular basis.
- Excellent salary.
- Required Training paid by the company.
- American management style.

Please send your CV to:
"resumes.egypt@ itcanint. net"

* Please rename your attached CV file as the following:
YYYY_Grade_Faculty_ Gender_YourName
Where:
YYYY : Graduation Year
Grade : (Pass, Good, VGood, Excellent)
Faculty: Short Faculty Name
Gender: (M, F)
YourName: Your Full Name

Example: 2003_Good_Eng_ M_Ibrahim Ali.doc
* Please ONLY write [Dev05] in the subject line of your email.
* Please attach a very small sample of your PHP code and/or URL reference

IMPORTANT!
If you do not write [Dev05] in the subject line of your email, your
email will be AUTOMATICALLY deleted.
We need a translator from arabic into french translator freelance or
full time & 2,3 years of experience is must.

Please send your C.Vs on hr_tec_2008@ yahoo.com& write the postion in
the subject field.

Thanks
HR assistance
Dear all ,
Our client is a big multinational company ,
Seeking for commercial tendering electric engineer with 2y experience , french language is a must ,
please if you sre interested send your CVat hr@projobs.org