3 Technician

Job Title :

L3 Technician

Languages :

Excellent to fluent in both English

Job Type:

Full Time

Description :

-Carry out proper fault diagnosis to improve the quality of repairs and
reduce repeat

- Complete all high level repairs and achieve targeted productivity
within the given time frame.

- Minimise BER rates by carrying out quality repairs

- Participate in technical forums and provide inputs & suggestions on
repair related issues

- Prioritising repairs on FIFO basis

- Achieve maximum scores in all attended trainings to keep up with the
high technical competency level

- Preserve the customer property with utmost care to reduce customer
dissatisfaction

- Properly maintain and track the Spares, Tools and Equipments to
optimize maximum utilization of the same with minimum stock discrepancy

Qualifications :

§ -Diploma in Electronics / Tele communications field

§ 2 to 3 years experience in mobile service industry as a
level 3 technician

§ Fluency in windows based computer operations and
applications

Fluency in English – Read, Write and Speak

Salary (L.E.):

Negotiable

Job Contact Person :

Miss. May Maher

Job Contact E-mail :

m.maher@unplugged. com.eg

SC Team Leader

Job Title :

SC Team Leader

Languages :

Excellent to fluent in both English

Job Type:

Full Time

Description :

- Distribute phones to the technicians, provide the technical
support on complicated issues and monitor the repair work flow so as to
achieve daily target as per the production schedule

- Improve the overall team productivity and its efficiency,
encouraging and motivating the staff using man managing tools and
techniques.

- Guide the team members and have a control in terms of quality
of repairs so as to reduce the internal & external repeats.

- Create and streamline the process to ensure that the daily
production plan is complied with.

- Generating reports and conducting analysis on the same.

- Maintain the internal TAT as per the target

- Analyse the training needs of staff and schedule a training
plan

- Participate in technical forums and provide feedback to
management

Qualifications :

§ -Degree in electronics / telecommunication Engineering.

§ 5 yrs experience in Nokia setup as a technician including 2
yrs in a supervisory role

§ Fluency in English-oral & written

Good MS office skills

Salary (L.E.):

Negotiable

Job Contact Person :

Miss. May Maher

Job Contact E-mail :

m.maher@unplugged. com.eg