Hindawi Publishing Corporation is an academic publisher, located in the free zone, Nasr City, is seeking energetic, innovative, and dynamic candidates for the following vacancy:

Customer Relations Service

JOB RESPONSIBILITIES:

1. Communicating with authors, editors, and reviewers and responding to inquiries.
2. Performing some checkups on submitted manuscripts (PDF file, manuscript type, duplicate or plagiarism cases)
3. Managing the timeframe of the editorial workflow at all stages
4. Assuring that editorial policies are followed by all users
5. Sending reminders to author, reviewers, and editors following the editorial workflow
6. Managing the internal process of accepted manuscripts (handling materials provided, galley proofs sent, checking invoices processed, following-up payments)
7. Following-up unpaid invoices
8. Coordinating with other departments (IT, Production, and FMD)
9. Raise-up urgent and not ordinary cases to Publishing Editor

JOB SPECIFICATIONS:

1. Bachelor’s degree.
2. Excellent command of both written and spoken English with a Toefl score not less than 550.
3. 0- 1 year of general experience.
4. Very good Computer skills.
5. Accurate, hard worker, attentive to details, cooperative and team player, has good communication skills, highly organized, self-motivated, problem solver, has time management skills and able to plan and prioritize work.

* Please only potential candidates send your resume as soon as possible with the subject "CRU/1108" to: hr@hindawi.com

Regards,

Nashwa Nabil

HR Specialist

Hindawi Publishing Corporation