vacancies at vodafone egypt

Dear All,

there are vacancies at Vodafone Egypt ,check the details below,
it is very urgent

Job description
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• Receiving, acquisition, forwarding, handling and closing-off
of every description among compliance with defined rules
• Open tickets based on received phone calls, emails or fax
• Monitor and track ticket system, email system, phone and fax
for incoming Incidents and Requests
• Enrich tickets with additional information if required
and/or needed
• Dispatch Incidents and Requests to next level of support
including call out
• Inform IMS (Incident Management and Support Team) via phone
about Critical Incidents
• Inform Incident or Request Originator about updates and
progress
• Review ticket answers from underlying support levels
• Answer Incidents and Requests back to originator
• Keeping customers informed on request status and progress
till closure
• Liaising with other support groups in assisting with the
resolution of SRs where initial investigation fails to resolve the
customer incident.
• Pro-actively keeps users informed of all relevant service
events, actions and service changes that are likely to affect them.
• Solve incidents based on knowledge
• consults with next line of support teams as appropriate
• Settings with the SLS, the customers and service provider
within the Incident Management Process
• Pro-active monitoring of systems and services (Line of
Business).
• Performance of permanent activities for the monitoring of
the incident process.
• Introduction of telephone conferences
• Notification and alerting of on calls
• Performances of outbound activities.
• Active support of the service processes by pro-active
handling
• Support of the technical departments in the use of the
service support processes.
• Handling of systems and peripheral devices.
• Continuous checking of systems and peripheral devices
• Performance of simple works of repair and maintenance on the
technical equipment in the work environment to saving operational
sequences
• working in shift bases available 24/7

• Qualification / Experience:
o B.Sc. in Computer Engineering or Computer Science
o 0 / 2 year IT experience (Familiar with Service
Desk/Helpdesk support field)
o Excellent written and spoken English is a must (Berlitz
Level 6) preferred
o Organized for working in a global cooperative team
environment.
o MCP is a plus

• Technical skills:

o Good troubleshooting skills
o Different Operating Systems Knowledge (Microsoft , Unix /
Linux, etc)
o Networking Support Knowledge (TCP/IP, ISDN,…), analysis of
network problems (LAN/WAN)
o Backend Software support Knowledge (Mailing Systems,
Exchange, Outlook, Active Directory and web applications. etc..)
o Database systems Knowledge is preferred.
o Knowledge of Batch Operation
o Confident control of simple tools of analysis and monitoring
o Technical interpretation of message retrievals
o Identification of coherences between individual messages of
systems and customers
o ITIL knowledge is a plus.
• Personal skills:
o Excellent communication skills and presentation skills.
o Self motivated, detail-oriented
o Willing to work on shift basis
o Excellent problem solving and analytical skills.
o Confident negotiation and online documentation (throughout
the negotiation) in German or English
o Unconditional provision of services

it is very urgent

if you are interested kindly send your CV as soon as possible to
tamer_3d@hotmail. com
tamer_3d @ hotmail.com