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eBSEG (eBusiness Solutions Enabling Group) is one of the highly specialized companies in developing eBusiness systems operating out of Egypt and serving the whole Middle East, specializing in Building Web, SMS, WAP and IVR Systems.

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Job Name: Software Technical Support Engineer Job Type: Full Time (Sat to Thu : 7:30 AM to 6 PM) Job Requirements: Experience with Microsoft .NET Platform, ASP.NET, MS CRM, MS SharePoint, Microsoft Windows 2003, SQL Server is a plus. Experience with SMS Systems, Web, IVR Systems, Call Center Systems is a plus. Demonstrated analytical and problem-solving skills Excellent interpersonal, written and verbal communication skills (Arabic and English) Detailed and organized writing and documentation skills Presentable Demonstrated ability and willingness to continuously acquire new competencies and accept new challenges. Completes work with minimal supervision and meets established deadlines Support Experience with Microsoft Products is a plus Support Experience with SMS platforms is a plus MS Certifications is preferred Server/Network Administration Skills Hard worker/performs under pressure. Team player. Can perform under stress. Education Level: B.Sc Job Field: Customer Software Support Required Position: Junior Required Experience: 1-2 years experience Computer Skills: Excellent Gender: Males Only Job Description: Technical Support for Customers in KSA, Gulf and Egypt from Egypt Office Understand customer technical issues and reproduce them in a test environment Resolve common operations issues Categorize problems as being related to which component(s) of the deployed system Record problem symptoms and status information in a timely fashion, tracking progress with eBSEG Tech Team through to resolution. Draft and maintain support documentation, knowledge-base articles, and FAQs and brings awareness to common issues on each customer site. Job Location: Maadi - Residents close to Maadi area have an advantage

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