customer serviece french

Responsibilities:

1. Handle customers’ inquires over the telephone providing the right and full information according to the contact center guidelines.

2. Resolve customers’ complaints and problems, within boundaries of authority, distributes issues for further escalation to appropriate persons/teams.

3. Take customers orders and create opportunities for up-selling and cross selling (where applicable).

4. Perform any other duties assigned to him/her by the contact center management.

5. Meet the due dates in the tasks assigned to him by the contact center management.

Specifications (Qualifications, Knowledge, Skills & Experience):

• University degree
• IT Skills: knowledge of Windows operating environment
• Frequent user of computer
• Languages: Excellent command of French (oral/written)
• Ability to work a full-time schedule including nights, weekends, and holidays.

pls send ur cv to mail or registration on web site

cv@mbs.com.eg

www.mbs.com. eg