Job Description | : 1. Reviews operational and financial data to determine whether the service department is meeting budget goals. 2. Monitors financial expenditures to ensure adherence to the budget. 3. Ensures that the Service Dept. achieves budget objectives by continually examining accounts, operating controls, and composite figures. Receive and answer customer questions regarding technical problems with their heavy 4. Analyses the reasons for dissatisfaction and initiates the necessary procedures to eliminate the problem from recurring with other customers. 5. Ensures adequate maintenance of tools, equipment’s and other materials in the Service Dept. 6. Reviews work order to ensure that all actions have been documented according to retail facility policies and procedures. 7. Ensure adequate maintenance of tools, equipment and other materials in the service department.
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