Help Desk Assistant

Job Description:

The Help Desk Assistants are the first point of contact for staff seeking technical assistance for computer technology issues. They serve as members of the IT Services Team by providing technical support over the phone and in person, and maintaining the smooth operation of the computer facilities. Help Desk Assistants are under the supervision of the Help Desk Manager.

Specific duties include but are not limited to the following:

1. Primary responsibility is user support. Be present and visible in the Help Desk and available to users requiring technical assistance.
2. Respond to questions from callers and walk-ins; remotely assist staff with technology problems in offices, and branches.
3. Learn fundamental operations of commonly used software, hardware, and other equipment.
4. Accept general responsibility for the computer technology and ensure that it is ready for use: stock paper and toner in printers, restart frozen computers, etc.
5. Enforce all Computer policies.
6. Attend all Help Desk training sessions.
7. Become familiar with available help resources; stay updated on computer technology changes or problems.
8. Other duties as assigned by the Help Desk Manager.

General Requirements:

1. Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
2. Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
3. Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
4. Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
5. Creativitiy. Ability to think around problems and come up with creative solutions is helpful.
6. Ability to work responsibly with or without direct supervision.
7. Working knowledge of common operating systems and software applications.

Term of Employment:

• One year appointment, renewable upon favorable review.

Application Instructions:

• All applicants are required to complete a Help Desk Assistant application.
• Email completed application to careers.it@deltagro up-eg.org

Application Deadline: Open until filled

NOTES: We are looking for people to fill the 9 AM-6:30 PM shifts Males only