Vacancies at Multi National Company

TEC - Technical Support

A multinational company located at Heliopolis is seeking a TECHNICAL SUPPORT to work outdoors with the following qualifications:

Education Requirements

· Computer science degree Only (4 Years at least).

· Good analytical and numerical skills.

· Excellent human relations and communications skills.

· Must be able to work under pressure.

· Proven ability to work in a team.

· Fluent in written English.

· Commercial awareness.

· Knowledge of computerized systems and group productivity.

Job Description

Technical Support is responsible for providing computer support services to clients at Egypt . This work is performed under the general supervision of the Technical Support Supervisor. The key roles of this position include the following functional areas:

· Installs, configures and upgrades operating systems and software programs.

· Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.

· Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.

· Acts as a technical resource in assisting clients to resolve problems with equipment and data.

· Makes hardware and software recommendations including helping clients assess needs and providing appropriate services based on those needs.

· Complete necessary checklists and forms that pertain to specific client jobs.

· Customer Service / Sales

· Identify potential customers and promoting / selling services of the company in his / her assigned territory

· Develops and maintains good relations with the customers, applying basic sales and customer service skills presented in the orientation training and other future trainings

· Apply appropriate techniques for explaining technical concepts and procedures to non-technical users.

· Manage the defined process to collect payments from customers.

· Completing all the necessary account management forms, like activity reports, as requested by the supervisor.

· Attend regular meetings with supervisor to review customer account status.

Work Experience Requirements

• Excellent Computer Skills.
• Fluent English.
• Organization Skills.
• Communication Skills.
• Follow- Up Skills.

Starting Salary : 800.00 EGP

Propagation Period : Three Months

Working hours : 09.00 – 05.00 (6 Days)

CVs to be sent on hregypt@comptroub. com with title Technical Support

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CS – Call Center

A multinational company located at Heliopolis is seeking a CALL CENTER to work with the following qualifications:

· Fresh graduate or one year experience at customer service.

· Excellent English.

· Computer skills.

Work Experience Requirements

• Excellent Computer Skills.
• Organization Skills.
• Communication Skills.
• Follow- Up Skills.

Starting Salary : 700.00 EGP

Propagation Period : Three Months

Working hours : 09.00 – 05.00 (6 Days)

CVs to be sent on hregypt@comptroub. com with title Call Center .

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CO – Coordinator

A multinational company located at Heliopolis is seeking a CORDINATOR to work with the following qualifications:

· 2 Years minimum experience at customer service & daily work arrangements.

· Excellent IT background.

· Excellent English.

Work Experience Requirements

• Excellent Computer Skills.
• Organization Skills.
• Communication Skills.
• Follow- Up Skills.

Starting Salary : 800.00 EGP

Propagation Period : Three Months

Working hours : 09.00 – 05.00 (6 Days)

CVs to be sent on hregypt@comptroub. com with title Coordinator.

	Karim Farid Technical Support Supervisor	Toll Free : 08008888000 kfarid@comptroub. com
	Computer Troubleshooters - Egypt	www.computertrouble shooters. com