HelpDesk Specialist ( HDS-01 )

Qualifications:

آ· Degree in Computer Science, Engineering or equivalent.

آ· At least 0 -2 years of Helpdesk experience.

آ· English Fluency.

آ· Microsoft Certified System Administrator (MCSA).

Job Description:

A. Users first level support

o Provide First level of Support to users on H/W, S/W and LAN in the form of recorded tickets, which are monitored and reported.

o Escalation of problems those last more than 24 hours to SPS.

B. Proactive Support

o Update all usersت¼ applications with the latest service packs & patches.

o Protect against Virus attacks by regularly updating the Antivirus S/W and scanning all computers.

o Provide Computer H/W preventive maintenance.

o Administer the installations and upgrade of PCت¼s, Printers, and LAN.

o Testing new applications and provide recommendations before deploying them.

C. Basic Training for IT users and Evaluate Training needs

o Provide Orientation for users on the use of their H/W, S/W and Network accessibility.

for apply please send updated C.V to amr.elkomy@globalkn owledge-eg. com (with just the job code in the subject field.)