Customer Service Manager

Job Profile
Job Code:	16953
Employer:	Merge For Recruitment & Management Consultancy
Job Title :	Customer Service Manager
Languages :	Fluent in both Arabic and English
Country :	Saudi Arabia
Job Category:	Administration, Customer Service, Sales
Job Type:	Full Time
Description :	1- Communicate effectively with customers, demonstrate good “people skills”, resolve customers concerns/complaints in a positive manner. Communicates regularly with management team regarding service issues. Achieve or exceed customer service standards, both internal and external. Ensure customer relations policies and procedures are being followed. Ensure employees schedule is according to business needs 2-respond immediately to line-ups at tills (standard: one up, two in line, open immediately) 3- Manage maintenance technicians to ensure proper handling of customers defective units and dealings with customer issues such as delay times and warranty issues. 4- Provide proper training and development for all reports on company training programs 5- in partnership with the store general manager actively develops and coaches leaders within the store through meetings development plans and one on ones
Qualifications :	Bsc Degree
Gender :	Male
Experience :	5-10 Years.
Other Skills :	1- Communication Skills 2-Sales Skills 3- Leadership ability
Salary (L.E.):	Negotiable
Comments :	Our Client is a chain of electronics and home appliances specialty large format stores, . It is part of the renowned Multinational Group. As a pioneer in the retailing industry, It was the first to provide a unique opportunity for the Kingdom’s residents to shop for a large variety of electronics and home appliances under one roof, in a convenient shopping environment. With its head office in Al Khobar and 3 branches in Riyadh, 1 each in Jeddah, Abha and Taif. OurClient serves the Kingdom through 7 stores with a total shop floor space of over 31,500 sq.metres
Job Contact Person :	Miss :Maha Ahmed
Job Contact Email:	cv@mergecareer. com