Help Desk/Technical Support Engineer

Technical support engineers monitor and maintain the computer
systems and networks of our organization. They install and configure
computer systems, diagnose hardware/software faults and solve
technical problems, either over the phone or face-to-face.
Our organization relies on accessing information via computers.
Problems may arise through systems failure, operator error or user
misunderstanding. Our business cannot afford to be without the whole
system, or individual workstations, for more than the minimum time
taken to repair or replace these.

Job Description:
In essence, technical support engineers are responsible for ensuring
the smooth running of computer systems. Tasks will typically include
(but not only):
• Installing and configuring computer systems.
• Monitoring and maintaining computer systems and networks.
• Talking staff/clients through a series of actions - either
face-to-face or over the phone.
• Troubleshooting system and network problems and diagnosing
and solving hardware/software faults.
• Finding solutions to problems, be it through creating a
desktop shortcut or fixing a major fault on the operating system.
• Replacing parts as required.
• Providing support documentation, including procedural
documentation.
• Following diagrams and written instructions to repair a
fault or set up a system.
• Running network applications to support system and users.
• Supporting new applications.
• Setting up new users.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion.
• Prioritizing and managing several open cases at one time.
• Rapidly establishing a good working relationship with
staff/clients.
• Testing/evaluating new technology.
• Conducting electrical safety checks on computer equipment.
• Executes gradually applied procedures.
• Requests supplies or deals with vendors.
• Perform other related duties assigned by the team leader.

QUALIFICATIONS:
• Gender: male.
• Bachelor's degree.
• Experience: 0-1 Years (new graduate).
• Deep knowledge of Windows Operating System, knowledge of
help desk management tools, Anti-Spywares, Microsoft Office, Network
Management Software, Remote Control Software, LAN and Ethernet
cabling.
• Multi-tasking: handle multiple support cases simultaneously.
• Flexible, positive attitude, a compulsive attention to
detail, and the ability to work for long times and after work hours
under pressure.
• Accuracy, alertness and precession when dealing with
hardware, software or data.
• Needs excellent analytical skills for troubleshooting
problems.
• Ability to plan and prioritize work.
• Ability to effectively communicate by phone and in face-to-
face.
• Report & business writing skills.
• CCNA/MCSE is a plus.

Send your cv to the following email:

s_it42@yahoo. com

With the subject: Technical Support Engineer