Department Admin. Urgently needed @OMS

OMS is a professional Information and Communication Technology (ICT) services provider. The company began its operations in Egypt and has widely expanded in the Middle East. OMS core services portfolio comprises Infrastructure Services, Business solutions, Educational Services and Support and Operational Services.

OMS is the only HP accredited training center and the only Symantec Platinum Partner for security and availability in Egypt.

Partners: Gold certified partner for Microsoft in 8 competencies, HP software implementation partner and Symantec training partner (MEA Coverage).

OMS is urgently seeking to hire experienced candidates for the following:

Title: Department Admin.

Job Type: Fulltime

Job Location: Nasr City, Cairo

· Job Duties:

1. Acts as a primary customer contact point with regards to order for service work including the preparation of new work orders and keeping clients. informed of the progress of existing jobs.
2. Answer inbound calls for service requests.
3. Send and receive email requests for service.
4. Call customers to arrange service appointments.
5. Accurately enter data with speed.
6. Provide pleasant phone skills.
7. Dispatch work to individual technicians via email / phone; provide details of service calls to technicians.
8. Co-ordinates the daily work schedule of the Service department.
9. Ensures service personnel are allocated to the appropriate contract to ensure maximum efficiency in execution and minimize cost.
10. Maintains consistent communication with assigned technician.
11. Follows up on activities to ensure completion in a reasonable timeframe.
12. Take details of completed calls from technicians; insure details inputted into appropriate spread sheet/system.
13. Track status of each dispatched job to insure work completed.
14. Provide feedback to Management team on performance and/or process issues.
15. Generating and distributing Service reports on a timely basis.

· Position Requirements:

1. Able to work in a team environment yet be self motivated.
2. Follow instructions and multi-task effectively.
3. Speak and write fluent English.
4. Self directed and self motivated with desire to excel.
5. Strong attention to detail.
6. Excellent relationship building skills.
7. Customer Focused.
8. Comfortable working with deadlines.
9. Strong interpersonal skills are required due to the interaction with customers.
10. Strong written and verbal communication skills.
11. Strong organizational skills and time management ability.
12. Strong problem solving ability.
13. Ability to handle heavy workloads and stressful situations.
14. To maintain corporate confidentiality and the high level of integrity as detailed in the code of ethics.
15. Be familiar with Microsoft Office products and computers (Excel/PowerPoint) .
16. Able to use Project Management software and financial accounting systems.

· Skills:

1. Very Good Presentation Skills.

2. Very Good English Language Skills.

Interested candidates, please send us your Resumes at CVS@omsme.com mentioning the job title in the email subject line, emails without job titles will be automatically ignored.