| Job Description | : 1- To organise all activities to ensure the most efficient and profitable operation of the Workshop Departments by satisfying customers and enhancing customer relations, as well as controlling resources and assets at a level commensurate with profit targets.
2- To enhance the reputation of the company at every opportunity when interacting with others.
3- Ensure accurate service work recording job costing and invoicing.
4- Ensure premises, tools, equipment and other dealership assets are controlled and used effectively to complete customer repairs within time expectations.
5- Ensure the effective use of technician and productive labour. Monitor hours attended and worked in order to achieve labour efficiency targets.
6- Maintain an effective control of expenses in line with agreed objectives by regular examination and review of management accounts and comparisons with budgets.
7- Ensure all customers are provided with a level of service which will achieve the highest level of customer satisfaction, retention and loyalty.
8- Seek to improve all aspects of quality and service and minimise customer complaints, dissatisfaction and defection.
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